Essential Job Functions:
technical and application support to LED product development and LED
projects. Perform application tests, Qualification tests, and data analysis
Manager in providing technical support and application information to Topaz
source inspection team.
for providing technical support and solutions to LED lamp/fixture internal
and external customers. Help customers resolve their technical and
application issues related to LED lamps.
First Article Inspections (FAI) ensuring products conform to established
fit, form, function requirements in consideration of the Product Management
group’s needs. Collaborate with the Product Management group and suppliers
on any necessary changes or improvements.
Be an integral
part of Topaz’s supplier management process, provide input on vendor
scorecards, and participate in business reviews with key suppliers
cross functional projects as required, providing input on quality related
collaboratively with the Product Management group on assessing new products,
including conducting various tests and product analyses, as required.
customer issues, perform root cause analysis and other problem-solving
activities, and implement the necessary corrective actions. Maintain a
database of customer complaints and analyze data to identify trends.
front-end application study. Identify new opportunity for LED Lamps.
LED growth initiative by providing Marketing information, application
knowhow, and customer feedback. Conduct benchmark study.
Customer Service by performing in-depth analysis on Field returns, issuing
reports. Also provide technical trainings to internal and external
Sphere, Spectrometer, colorimeter, and in-site tests per IESNA standards
files, standards and laboratory procedures and creating database for
engineering quality lab.
Knowledge of regulatory requirements such as UL, FCC, DLC, Energy Star, IEC,
ANSI, IEEE A plus